Your privacy is paramount to us. We don't rent, sell, or trade your Personal Information, and you are not obligated to provide any personal information unless you choose to use our technology or services.
The information we collect and how we use it depends on your relationship with us. Whether you're a Visitor, User, Advisory Client, or Tax Client, here's a breakdown:
Visitors: When you visit our websites or download our apps, we collect data to recognize your return visits, measure marketing effectiveness, determine who is visiting us, and ensure a positive website experience by collecting your browsing history, search history, online behavior, interest data, and interactions with our and other websites, applications, systems, and advertisements. i.e., “Cookies”
Users: If you create a User Account, we collect your contact details, such as first name and last name, email and password to establish your account, send service updates and marketing communications, and provide you with a secure login.
Optional Information for Users:
Protected classification characteristics under California or federal law such as gender and date of birth.
Phone Number: We may use your phone number for multi-factor authentication and support.
Product Use Information: We monitor system performance, identify popular features, personalize your experience, and conduct anonymized aggregated research on product usage trends.
Financial Account Information: If you link third-party financial accounts, we use the data to provide a holistic view of your finances, offer free financial planning tools, recommend products and services, and customize your experience. We may collect your information such as transaction information, financial details, account balances, credit history, and payment information.
Financial Planning Information: You can provide information about your financial planning goals, and this information helps us offer tailored services and conduct research.
Personal Tax Information: If applicable, you may provide information about your tax-related matters, helping us offer personalized advice and services.
Advisory Clients: If you engage our wealth management and advisory services, we collect detailed account information, such as your name, Social Security Number, mailing address, tax planning data, beneficiaries, and investment objectives, to open accounts on your behalf, fund accounts, manage investment portfolios, and comply with legal and regulatory requirements.
Tax Clients: If you use our tax services, we collect detailed account information, financial information, life planning details, and other necessary personal information for tax analysis, tax strategy, tax return preparation, and audit or appeals support.
We implement stringent internal controls to safeguard your data, including role-based access. Access to customer account data is logged and regularly audited.
Service Providers: We use trusted third-party service providers to deliver our services. They receive your data on a need-to-know basis and are bound to protect it.
Identity Verification and Fraud Analysis: We may share your Personal Information with identity verification providers and fraud analysis partners to confirm your identity and prevent fraudulent activities.
Your Brokerage Account(s): If you are an Advisory Client, we share Detailed Advisory Account Information with our custodial brokerage partner.
Security, Legal & Regulatory Requirements: We may disclose information when necessary to protect against liability, investigate third-party claims, or comply with legal obligations.
We share anonymized information that does not include personally identifiable data. This helps us conduct research and improve our services.
We may share your data among our affiliated companies for the purpose of providing services you've requested or introducing new services or products to you.
We utilize tags, pixels, cookies, and other tracking mechanisms for two main purposes: to improve the user experience and to assess the effectiveness of our marketing efforts. We work with trusted providers who are prohibited from using your Personal Information for purposes other than providing services to us.
If you are a California resident, in addition to the above, you have a right to request and obtain from us, once a year and free of charge, information about categories of personal information (if any) we disclosed to third parties for direct marketing purposes and the names and addresses of all third parties with which we shared personal information in the immediately preceding calendar year.
To exercise your rights, please contact us using the contact information provided below.
You have the option to opt out of:
Promotional or Product Notification emails
Advisor phone calls
Short Message Service (SMS) Messages
To request the opt-out, please contact us using the contact information provided below.
We maintain email records for five years to meet regulatory compliance requirements. Tax records are kept for at least seven years to support audits and recordkeeping.
Our services and data are hosted in the United States and are intended for individuals within the United States.
Our services are not directed at individuals below the legal age of majority. We do not knowingly collect data from children under 13 without parental consent.
We verify who you are before giving you access to your data or making any changes to it by asking for certain information or documents to prove your identity. We will respond to your request within 45 days of verifying your identity. If we require more time to respond, we will notify you of the reason and extension period in writing.
Address: 2261 Market Street STE 4013 San Francisco, CA 94114
Email Contact: firstname.lastname@example.org