At Compound Planning, we understand the importance of privacy, and we are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data in accordance with applicable federal laws and the California Privacy Rights Act (CPRA). By accessing or using our technology and services, you agree to the terms described herein.
Your privacy is paramount to us. We don't rent, sell, or trade your Personal Information, and you are not obligated to provide any personal information unless you choose to use our technology or services.
This Privacy Policy is your guide to understanding how we use your information. We encourage you to read it thoroughly.
The information we collect and how we use it depends on your relationship with us. Whether you're a Visitor, User, Advisory Client, or Tax Client, here's a breakdown:
Visitors: When you visit our websites or download our apps, we collect data to recognize your return visits, measure marketing effectiveness, determine who is visiting us, and ensure a positive website experience by collecting your browsing history, search history, online behavior, interest data, and interactions with our and other websites, applications, systems, and advertisements. i.e., “Cookies”
Users: If you create a User Account, we collect your contact details, such as first name and last name, email and password to establish your account, send service updates and marketing communications, and provide you with a secure login.
Optional Information for Users:
Protected classification characteristics under California or federal law such as gender and date of birth.
Phone Number: We may use your phone number for multi-factor authentication and support.
Product Use Information: We monitor system performance, identify popular features, personalize your experience, and conduct anonymized aggregated research on product usage trends.
Financial Account Information: If you link third-party financial accounts, we use the data to provide a holistic view of your finances, offer free financial planning tools, recommend products and services, and customize your experience. We may collect your information such as transaction information, financial details, account balances, credit history, and payment information.
Financial Planning Information: You can provide information about your financial planning goals, and this information helps us offer tailored services and conduct research.
Personal Tax Information: If applicable, you may provide information about your tax-related matters, helping us offer personalized advice and services.
Advisory Clients: If you engage our wealth management and advisory services, we collect detailed account information, such as your name, Social Security Number, mailing address, tax planning data, beneficiaries, and investment objectives, to open accounts on your behalf, fund accounts, manage investment portfolios, and comply with legal and regulatory requirements.
Tax Clients: If you use our tax services, we collect detailed account information, financial information, life planning details, and other necessary personal information for tax analysis, tax strategy, tax return preparation, and audit or appeals support.
Call and Video Transcriptions
Compound may record and/or transcribe voice and video communications, such as phone calls or video meetings, when you interact with our team. These recordings and transcriptions may include personal information such as your name, account details, financial information, and any other information you choose to share during the call.
We may use automated transcription tools powered by artificial intelligence (AI) to generate transcripts from these conversations. These tools are used to improve efficiency, accuracy, and our ability to meet legal and operational obligations.
We use recordings and transcriptions for the following purposes:
AI-generated transcripts are reviewed and used in accordance with our data protection practices. We do not use AI to make decisions that produce legal or similarly significant effects without human involvement.
We do not share these recordings or transcripts with third parties except:
By participating in recorded sessions, you acknowledge and consent to the use of AI technologies for transcription and analysis. You may request not to be recorded.
We implement appropriate security measures to protect your data. Access to recordings and transcripts is limited to Compound personnel. Compound will also comply with any legal or regulatory requests to provide access.
Recordings are retained only as long as necessary for the stated purposes, after which they are securely deleted or anonymized. Transcripts may be retained at a minimum for five years as required by regulators.
You may have the right to access, review, or request deletion of call or video recordings and transcripts, subject to applicable laws. You may request access to or deletion of your data at any time, subject to applicable laws and regulations.
If you have questions or wish to exercise your rights, please contact us at compliance@compoundplanning.com
We implement stringent internal controls to safeguard your data, including role-based access. Access to customer account data is logged and regularly audited.
Service Providers: We use trusted third-party service providers to deliver our services. They receive your data on a need-to-know basis and are bound to protect it.
Identity Verification and Fraud Analysis: We may share your Personal Information with identity verification providers and fraud analysis partners to confirm your identity and prevent fraudulent activities.
Your Brokerage Account(s): If you are an Advisory Client, we share Detailed Advisory Account Information with our custodial brokerage partner.
Security, Legal & Regulatory Requirements: We may disclose information when necessary to protect against liability, investigate third-party claims, or comply with legal obligations.
We share anonymized information that does not include personally identifiable data. This helps us conduct research and improve our services.
We may share your data among our affiliated companies for the purpose of providing services you've requested or introducing new services or products to you.
Compound Planning's use and transfer to any other app of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements.
Compound Planning limits the collection and use of this information to the minimum required to deliver superior service to your Professional Advisors, and you, through the Compound Planning application.
We utilize tags, pixels, cookies, and other tracking mechanisms for two main purposes: to improve the user experience and to assess the effectiveness of our marketing efforts. We work with trusted providers who are prohibited from using your Personal Information for purposes other than providing services to us.
If you are a California resident, in addition to the above, you have a right to request and obtain from us, once a year and free of charge, information about categories of personal information (if any) we disclosed to third parties for direct marketing purposes and the names and addresses of all third parties with which we shared personal information in the immediately preceding calendar year.
To exercise your rights, please contact us using the contact information provided below.
You have the option to opt out of:
Promotional or Product Notification emails
Advisor phone calls
Physical Mailings
Short Message Service (SMS) Messages
To request the opt-out, please contact us using the contact information provided below.
We maintain email records for five years to meet regulatory compliance requirements. Tax records are kept for at least seven years to support audits and recordkeeping.
Our services and data are hosted in the United States and are intended for individuals within the United States.
We comply with applicable state laws and provide state-specific notices as required. This Privacy Policy is in compliance with applicable federal laws and the California Privacy Rights Act (CPRA).
Our services are not directed at individuals below the legal age of majority. We do not knowingly collect data from children under 13 without parental consent.
We may update this Privacy Policy. Material changes will be communicated to Advisory and Tax Clients.
We verify who you are before giving you access to your data or making any changes to it by asking for certain information or documents to prove your identity. We will respond to your request within 45 days of verifying your identity. If we require more time to respond, we will notify you of the reason and extension period in writing.
If you have questions or feedback about our Privacy Policy, please contact our Compliance Department using the following information:
Compound Planning
Address: 115 Broadway, 5th Floor New York, NY, USA 10006
Email Contact: compliance@compoundplanning.com
Main: 888-533-9364
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